Free Shipping Worldwide

At Aires Jewels, we believe in luxury without limits. That's why we offer free worldwide shipping on all orders—no hidden fees, no surprises. Customs duties and taxes? We've got them covered.

Delivery Time Estimates

• Australia & New Zealand: 5 - 10 business days

• United Kingdom: 5 - 10 business days

• Canada & USA: 7 - 12 business days 

Please note: Deliveries to remote locations may experience longer transit times.

Order Processing

We know you're eager to shine. That's why we typically ship orders within 1-2 business days. Once your order is on its way, you'll receive a tracking number via email to follow your jewellery's journey.

Important Notes

• Delivery Times: While we strive for prompt delivery, times depend on the courier and may be affected by unforeseen delays such as busy periods, traffic, or weather conditions.

• Remote Locations: Deliveries to remote areas may take up to 3-5 weeks.

• Address Accuracy: Please double-check your shipping address. Aires isn't responsible for address errors, lost packages, or delays once your order leaves our facility.

• Express Shipping: Currently, we do not offer express shipping options.

Shipping Destinations

Aires Jewels is designed for adventurers worldwide. We ship to Australia, New Zealand, the United Kingdom, and most global destinations. However, we're unable to ship to French Polynesia, Russia, and China at this time.

Order Confirmation & Tracking

As soon as you place your order, you'll receive a confirmation email. Didn't get it? It might be a typo in your email address. Reach out to us at support@airesjewelry.com with your full name, shipping address, and phone number, and we'll locate your order.

Once your order ships, we'll send you a tracking number so you can watch your new favourite pieces make their way to you.

Order Status

Curious about your order's journey? Visit our tracking page and enter your order number and email to see real-time updates: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.

Order Cancellations & Changes

Our team works swiftly to prepare your orders. While we can't guarantee cancellations or changes once an order is placed, if you've entered an incorrect shipping address, please contact us immediately at hello@airesjewels.com, and we'll do our best to assist.

Need Assistance?

Having trouble placing an order? Ensure your internet connection is stable. If issues persist, try using a different browser or device, verify that your card allows international payments, or consider using an alternative payment method. Still need help? Reach out to us at hello@airesjewels.com—we're here to make your shopping experience seamless.

At Aires, we're dedicated to providing you with worry-free, luxurious jewellery for every adventure. Thank you for being part of our community.

Hassle-Free Returns & Exchanges

At Aires, we're committed to ensuring you adore your jewellery. If something isn't quite right, our straightforward returns and exchanges process is here to help.

30-Day Return Window

Changed your mind? No worries! You have 30 days from the delivery date to return items for a refund or store credit.

Eligibility Criteria

To qualify for a return, please ensure your item is:

• All Earrings are non-returnable for hygiene reasons. 
• Unworn and in its original packaging (including any gifts).
• Accompanied by proof of purchase.

Return Shipping

While we'd love to cover everything, return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure your piece finds its way back to us safely.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method. Please allow 2-7 business days for the refund to reflect in your account.

Exchanges

Looking to swap for a different style? Upon receiving your return, we'll issue store credit in the form of a personalised code, allowing you to choose the perfect piece. All exchanges are final.

Gift Exchanges

Received Aires as a gift? While we can't offer refunds, we're happy to provide store credit for exchanges. Gift cards, however, are non-refundable and cannot be canceled.

Promotion Terms & Conditions

• Bundles: Returning a bundle? Send it back in full for a complete refund or store credit. Partial returns will receive a proportionate refund based on individual item prices.

• Promotional Sets (e.g., Buy 2 Get 1 Free): Return the entire set for a full refund or store credit. For partial returns:

• Buy 2 Get 1 Free: Receive an 80% refund or store credit based on each item's value after the promotion.

• Limited-Time Offers (e.g., B2G2): Receive a 50% refund or store credit based on each item's value after the promotion.

• Mystery Products and Free Gifts: These items are non-returnable.

Initiate a Return or Exchange

Ready to start the process? Contact us at hello@airesjewels.com with:

• Your order number.

• The item(s) you'd like to return or exchange.

If you're exchanging a gift, please provide the original purchaser's details, such as their full name, email, order number, shipping address, or phone number.

For product issues, reach out to us directly, and we'll find the best solution for you.

At Aires, we're here to ensure your jewellery experience is as effortless and enjoyable as possible.